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WHAT IS HIK-PROCONNECT?

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Hik-ProConnect is an online device & service management platform for professional installers and security service providers.

  • Proactive System Health Monitoring

  • Remote Configuration and Maintenance

  • Quick Installation Tools

  • Flexible Linkage Across Devices

  • Intuitive Web Portal & Mobile App

Whether it's for installation or maintenance, with Hik-ProConnect in place, security teams can manage multiple sites with power and efficiency. It creates streamlined operational workflow and powerful remote maintenance capability, which can significantly reduce the service providers’ costs and therefore increase your company’s efficiency. 

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KEY FEATURES

Reduced Installation Time

 

Security service providers can set up and configure devices quickly with :

 

  • Batch configuration tools
    Set up multiple devices at once for activation, IP assignment, time sync or parameter configuration using the batch configuration tool via app or portal

  • Cloud P2P technology
    Enable quicker and easier setups without traditional port forwarding

  • Simple device hand-over
    Hand over sites and devices to the end user’s Hik-Connect account by inviting site owners in the Hik-ProConnect app or portal

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Intuitive web portal & mobile app

 

Security teams can manage all sites and devices with convenient tools :

 

  • Hik-ProConnect app
    Supporting on-site device installation and remote configuration without the need of a laptop

  • Hik-ProConnect portal
    Providing every detail of all sites and devices and service management including value-added services

Remote configuration and maintenance

Security service providers can reduce on-site visits via the tools listed below after obtaining end users’ authorization:

 

  • Remote device configuration
    One click calls the web configuration of the device for further operation via Cloud P2P technology

  • Preview and playback
    Check the live feed, play back footage, and download videos remotely

  • Remote device restart or password reset
    One click resets the device password and quickly restarts a crashed device by restarting the port or the switch

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Converged security devices

The Hik-ProConnect solution allows:

 

  • Various devices work together as one system
    Including cameras, recorders, security control panels, access control and video intercom devices, and doorbells

  • Flexible linkage across devices
    Flexibly create workflows for different event types, time schedules, and triggered actions according to specific security scenarios

Proactive system health monitoring

Security service managers can reduce site visits, saving time and costs with:

 

  • Intuitive dashboard
    Monitor the system health status of multiple sites remotely, using simple and reliable platform

  • Real-time device abnormality notification
    Get notified about site issues in a timely manner; identify and even resolve issues remotely on the platform

  • Regular exception reports
    Receive reports at regular and customizable intervals, and supports choosing recipient email addresses, language, and more

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Site & roles management

Security managers can streamline management flow with enhanced efficiency using:

 

  • Customizable sub-accounts and permissions
    Supports customizing permissions and distributes to team members as needed 

  • Traceable operation logs
    Operation done by security service providers within 90 days can be recorded for further analysis

More Features

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