WHAT IS HIK-PROCONNECT?
Hik-ProConnect is an online device & service management platform for professional installers and security service providers.
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Proactive System Health Monitoring
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Remote Configuration and Maintenance
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Quick Installation Tools
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Flexible Linkage Across Devices
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Intuitive Web Portal & Mobile App
Whether it's for installation or maintenance, with Hik-ProConnect in place, security teams can manage multiple sites with power and efficiency. It creates streamlined operational workflow and powerful remote maintenance capability, which can significantly reduce the service providers’ costs and therefore increase your company’s efficiency.
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KEY FEATURES
Reduced Installation Time
Security service providers can set up and configure devices quickly with :
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Batch configuration tools
Set up multiple devices at once for activation, IP assignment, time sync or parameter configuration using the batch configuration tool via app or portal -
Cloud P2P technology
Enable quicker and easier setups without traditional port forwarding -
Simple device hand-over
Hand over sites and devices to the end user’s Hik-Connect account by inviting site owners in the Hik-ProConnect app or portal
Intuitive web portal & mobile app
Security teams can manage all sites and devices with convenient tools :
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Hik-ProConnect app
Supporting on-site device installation and remote configuration without the need of a laptop -
Hik-ProConnect portal
Providing every detail of all sites and devices and service management including value-added services
Remote configuration and maintenance
Security service providers can reduce on-site visits via the tools listed below after obtaining end users’ authorization:
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Remote device configuration
One click calls the web configuration of the device for further operation via Cloud P2P technology -
Preview and playback
Check the live feed, play back footage, and download videos remotely -
Remote device restart or password reset
One click resets the device password and quickly restarts a crashed device by restarting the port or the switch
Converged security devices
The Hik-ProConnect solution allows:
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Various devices work together as one system
Including cameras, recorders, security control panels, access control and video intercom devices, and doorbells -
Flexible linkage across devices
Flexibly create workflows for different event types, time schedules, and triggered actions according to specific security scenarios
Proactive system health monitoring
Security service managers can reduce site visits, saving time and costs with:
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Intuitive dashboard
Monitor the system health status of multiple sites remotely, using simple and reliable platform -
Real-time device abnormality notification
Get notified about site issues in a timely manner; identify and even resolve issues remotely on the platform -
Regular exception reports
Receive reports at regular and customizable intervals, and supports choosing recipient email addresses, language, and more
Site & roles management
Security managers can streamline management flow with enhanced efficiency using:
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Customizable sub-accounts and permissions
Supports customizing permissions and distributes to team members as needed -
Traceable operation logs
Operation done by security service providers within 90 days can be recorded for further analysis
More Features
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